GLOW TAG
Terms & Conditions
The rights, obligations and responsibilities that apply to using the GLOW TAG online store and purchasing products.
Article 1. Purpose
These Terms establish the conditions and procedures for using the product sales services of the online store operated by GLOW TAG, and the rights, obligations and responsibilities of the Company and users.
Article 2. Definitions
The principal terms used in these Terms have the following meanings.
- “Company” means GLOW TAG.
- “Store” means the website and related services operated by the Company to sell products.
- “User” means a customer who accesses the Store and uses the Company's services under these Terms.
- “Products” means jewelry, accessories and related items sold through the Store.
- “Order” means the process of entering products, quantities, delivery and payment information and expressing an intention to purchase.
Article 3. Publication and effect
The Company publishes these Terms in an accessible location, such as the Store footer, policy pages or ordering process.
These Terms take effect when published on the Store or communicated to users. Users may review these Terms and the transaction conditions on product detail pages before ordering.
Article 4. Changes to these Terms
The Company may change these Terms within the limits of applicable law. The effective date and reasons for changes will be announced in advance.
Changes unfavorable to users will be clearly notified with sufficient opportunity to understand them. Where separate consent is required by law, the necessary lawful procedure will be followed. As a rule, revised Terms apply to transactions after the effective date and will not be unfairly applied retroactively to existing transactions.
A user's failure to take action will not automatically be treated as unconditional agreement to revised Terms.
Article 5. Matters not covered
Matters not covered by these Terms are governed by applicable laws, including Korea's Act on the Consumer Protection in Electronic Commerce, Etc., Act on the Regulation of Terms and Conditions, Civil Act and Framework Act on Consumers, and general commercial practices.
Article 6. Services
The Company provides product information, product sales, order and payment processing, delivery, exchanges, returns, refunds, customer support and other services needed to operate the online store.
The Company may change its product selection, sales methods, page layout or operating policies to maintain service quality. Changes adversely affecting existing orders or users' statutory rights will be handled in accordance with applicable law.
Article 7. Service changes and temporary interruptions
Services may be temporarily interrupted for system maintenance, failures, network issues, security measures or unavoidable reasons.
Where an interruption is foreseeable, the Company will provide advance notice where practicable. Urgent or unavoidable interruptions may be notified afterward. An interruption does not automatically extinguish obligations relating to existing orders, exchanges, returns or refunds.
Article 8. Purchase requests
Users may request a purchase by selecting products, checking options and quantities, entering purchaser and delivery information, selecting a payment method and checking the order and total amount payable.
Before ordering, users should review the product name, price, shipping fee, options, quantity, exchange and return conditions, and other transaction information.
Article 9. Formation of a contract
An order constitutes a purchase request. A contract may be formed when the Company reviews the order and communicates an order completion or approval notice to the user.
If there is insufficient stock, a payment error, an undeliverable destination, inability to supply or a material error in transaction conditions, the Company will explain the reason and how the matter will be handled. Any amount already paid will be refunded under applicable law and payment procedures.
Pricing errors will be handled with regard to the nature of the error, whether the user could have recognized it, and applicable law.
Article 10. Order confirmation, changes and cancellation
Users can review their order and delivery information after ordering. Contact customer service as soon as possible to request a change or cancellation.
Before dispatch, changes or cancellation may be possible depending on the processing stage and product characteristics. After dispatch, withdrawal, exchange or return procedures may apply.
If the Company cannot fulfill an order because it is out of stock or unavailable, it will notify the user and refund any payment received under applicable law and payment procedures.
Article 11. Payment
Domestic payments are processed in Korean won (KRW) through KG Inicis. If international payment (PayPal) is selected at checkout, payment is processed in Japanese yen (JPY) when JPY is selected as the site currency, and in US dollars (USD) otherwise. Payment authorization, cancellation and refunds may follow the procedures of KG Inicis or PayPal, depending on the selected payment method, and the relevant card issuer, bank or other payment institution.
The time at which a cancellation or refund appears may vary according to the payment institution's processing. GLOW TAG does not directly store users' full credit card numbers.
Article 12. Supply and delivery
Domestic and international shipping
Orders within South Korea are shipped via Lotte Courier. International orders are shipped via Korea Post EMS.
All domestic and international orders are dispatched within 1 business day after payment is confirmed. Weekends and public holidays are excluded. Delivery takes additional time after dispatch.
Estimated delivery is 2–3 business days after dispatch within South Korea and up to 14 business days internationally. Weekends and public holidays are excluded. Remote areas, customs clearance and local delivery conditions may require additional time.
International orders use a flat shipping fee based on the 1 kg rate for the destination country. The same fee applies even if the actual packed weight is below 1 kg.
| Destination | Carrier | Shipping fee per order — KRW | Free shipping threshold |
|---|---|---|---|
| South Korea | Lotte Courier | KRW 3,000 | KRW 50,000 or more |
| United States | Korea Post EMS | KRW 46,000 | US$100 or more |
| Japan | Korea Post EMS | KRW 28,500 | JPY 16,000 or more |
| China | Korea Post EMS | KRW 20,000 | CNY 680 or more |
Customers pay the full shipping fee for international orders below the free shipping threshold. Shipping is free when the order meets the threshold for its destination country.
If a product page states a separate production period or expected dispatch date, that information may apply. In the event of a significant delay or inability to supply, the Company will explain the reason and how the matter will be handled.
Import duties, taxes and customs fees
Customers are responsible for all import duties, import taxes and local customs clearance fees incurred on international orders. These charges are not included in product prices or the listed shipping fees and may be charged separately.
Customers remain responsible for these charges even when an order qualifies for free shipping.
Returns caused by customs refusal, refusal of delivery or address errors
If an order is returned because of a customs refusal attributable to the customer, refusal of delivery or an incorrect address entered by the customer, the customer is responsible for the initial shipping fee, actual return shipping costs and other costs incurred for that reason.
Before issuing a refund, we will explain the reason and provide a breakdown of the costs. Outstanding costs payable by the customer will be deducted from the refund. Costs already paid or settled will not be deducted again.
Article 13. Right of withdrawal
Return request deadlines
The following common return request rules apply to domestic and international orders.
| Reason for return | Request deadline |
|---|---|
| Change of mind | Within 7 days after receiving the item |
| Defective, damaged or incorrect items, or other items that do not match the description, advertising or contract | Within 3 months after receiving the item AND within 30 days after you became aware, or could reasonably have become aware, of the issue |
The receipt date is the date you actually received the item. We refer to tracking records to verify this date and will make further checks if the records differ from the actual receipt date.
The request deadline is assessed using the date you communicate your intention to return the item to customer service. It is not based on when the returned item reaches GLOW TAG or when customer service reads your message.
If applicable law provides a longer request period or additional consumer rights, that law applies. These common rules do not limit your statutory rights.
The Company may ask users to contact customer service to facilitate processing. Failure to contact customer service in advance does not automatically extinguish a statutory right of withdrawal.
Article 14. Restrictions on withdrawal
Withdrawal may be restricted under applicable law in the following circumstances.
- The user is responsible for damage to the product.
- Actual use or wear has substantially reduced the product's value.
- Stains, scratches, deformation or odors make resale difficult.
- Damage to packaging has substantially reduced the product's value.
- The passage of time has made resale substantially difficult.
- For made-to-order, engraved or personalized products, the restriction was notified in advance and required consent was obtained.
- For products that are difficult to resell after opening for hygiene or safety reasons, the restriction was notified in advance.
- Components or complimentary gifts are missing.
Reasonable opening of packaging to inspect a product is distinguished from actual use. Opening packaging alone does not bar returns of all products, and merely trying on jewelry does not automatically make every jewelry item nonreturnable.
Article 15. Exchange and return procedures
Request and review process
For exchange, return or refund inquiries, email glowtag@naver.com.
Please include:
- Your order number and the name used for the order
- The product name and details of your inquiry
- Photos showing the item’s condition for defective, damaged or incorrect items
If photos alone are insufficient to assess the issue, we may request additional photos or a short video of the relevant part. We do not reject a request solely because you do not have an unboxing video.
Change-of-mind returns and exchanges
Customers pay return shipping costs for change-of-mind returns. The return shipping fee within South Korea is KRW 3,000. International returns are charged at the actual international return shipping cost.
For both domestic and international change-of-mind exchanges, return the item for a refund and place a new order. The new order is subject to the standard shipping policy for its destination.
Please contact customer service before sending the item back. We will provide the return address and shipping instructions.
Sending an item without instructions may delay identification of the order or product and the exchange or refund process. An item may be returned to the sender if the receiving address cannot be verified.
Returns may require the purchaser's name, order number, product, product packaging, warranty, accessories, complimentary gifts and other supplied components.
Article 16. Exchange and return shipping costs
Shipping fee refunds and responsibility for costs
The following rules apply to domestic and international orders.
| Resolution | Refund and shipping costs |
|---|---|
| The whole order is refunded because of defects, damage or incorrect items | We refund the amount actually paid for the ordered items and the initial shipping fee paid in full. |
| Only some items are refunded because of defects, damage or incorrect items, and the other correct, unaffected items are kept | We refund the amount actually paid for the affected items. The initial shipping fee is not refunded. |
| Change-of-mind return | The customer pays the initial shipping fee and return shipping costs. The initial shipping fee already paid is not refunded. |
| The correct item is resent following an incorrect delivery | No additional shipping fee is charged to the customer. GLOW TAG pays the replacement shipping fee. |
Change-of-mind returns on free-shipping orders
If you return an entire free-shipping order because you changed your mind, or a partial return reduces the remaining purchase amount below the free shipping threshold, the initial shipping fee will be deducted from your refund. You also pay return shipping costs.
The deduction uses the standard shipping fee for the destination disclosed when you placed the order and applies only once per order. An initial shipping fee already paid or settled will not be deducted again.
If the remaining purchase amount still meets the free shipping threshold after a partial return, no initial shipping fee is deducted. You pay only the return shipping costs.
These change-of-mind free-shipping cancellation and deduction rules do not apply to returns caused by defects, damage or incorrect items.
Domestic returns use Lotte Courier as instructed by customer service. Return address: Room 810, Geumgang Livingstel, 7 Sindorim-ro, Guro-gu, Seoul, Republic of Korea. Please obtain instructions before sending an item back.
Article 17. Defective, damaged or incorrect items
Defective or damaged items
Please contact customer service if you discover a defect or damage after receiving your item.
Send your order number, a description of the issue, a photo of the whole item and close-up photos of the affected area. We will review the item’s condition and explain the refund process. If transit damage is suspected, we may also request photos of the shipping box and internal packaging.
Refunds are the standard resolution for defective or damaged items. Once the condition is confirmed, we may issue a refund without requiring a return. If a return is necessary for physical inspection, GLOW TAG will cover the associated return costs.
Keep the item and its packaging until the review is complete. Please do not return or dispose of them before receiving instructions from customer service.
Incorrect items
If you receive an item different from the one you ordered, send your order number and photos of the item received to customer service.
Once the error is confirmed, we will resend the item you ordered at no additional cost, including the replacement shipping fee. If you prefer a refund or the item is out of stock and cannot be resent, we will explain the refund process.
We will confirm whether the incorrect item needs to be returned. GLOW TAG will cover the return costs if collection is necessary.
Consumer rights do not automatically cease solely because photographs have not been submitted. Rights concerning product defects for which the user is not responsible are protected by applicable law. A courier issue does not completely exempt GLOW TAG from responsibility.
Article 18. Refunds
Refund processing
Refunds are based on the amount actually paid for the relevant item and are processed through the original payment method.
If a return is required, the refund is processed after the item is received and checked. If no return is required, the refund is processed once that resolution is confirmed. The time for the refund to appear may vary depending on the card issuer, bank or payment service.
This policy does not limit consumer rights protected by applicable law.
GLOW TAG follows the refund requirements of applicable law. For payment methods that do not support partial cancellation, customer service may provide a separate lawful refund procedure.
Article 19. Transactions by minors
A minor's purchase may require the consent of a legal representative. If a contract is made without legally valid consent, the minor or legal representative may cancel it under applicable law.
The rules for processing personal information of children under 14 differ from the rules governing minors' formation and cancellation of contracts.
Article 20. Personal information
GLOW TAG processes personal information within the scope needed to provide services. Details are available in the Privacy Policy.
Applicable law and the Privacy Policy govern the processing of personal information.
Article 21. Company obligations
The Company complies with applicable law and these Terms and makes reasonable efforts to provide stable services.
- Handle users' legitimate feedback and complaints.
- Protect personal information.
- Endeavor to provide accurate product and transaction information.
- Refrain from obstructing orders or withdrawal without a legitimate reason.
- Handle issues attributable to the Company under applicable law.
Article 22. User obligations
Users must observe the following when using the Store.
- Enter purchaser and delivery information accurately.
- Do not use another person's personal information or payment method without authorization.
- Do not place fraudulent orders or make fraudulent payments.
- Do not interfere with operation of the site.
- Do not infringe the rights of the Company or third parties.
- Comply with applicable law and these Terms.
Responsibility will not be uniformly shifted to users for the Company's system errors or negligent management.
Article 23. Intellectual property
GLOW TAG's logo and brand wording, product photographs and descriptions created by GLOW TAG or used with lawful permission, website content and page layouts may be protected by applicable law. Rights in the designs, trademarks and other aspects of products sold belong to the relevant right holders.
Users may not reproduce or commercially use protected materials without permission from GLOW TAG or the relevant right holder. This does not restrict ordinary sharing of product links, reasonable personal use or quotation and use permitted by law.
Article 24. Scope of liability
The Company bears responsibility under applicable law and these Terms. Even where circumstances are difficult for the Company to reasonably control, such as natural disasters, network failures or unlawful acts of third parties, it is not exempt from liability attributable to its own intent or negligence.
Liability arising from the Company's intentional acts or gross negligence will not be excluded or unfairly limited.
Article 25. Complaints and dispute resolution
Users may contact GLOW TAG customer service about products, orders, payments, delivery, exchanges, returns or refunds. The Company endeavors to address inquiries and complaints promptly within reasonable limits.
- Telephone: +82 70-7756-2879
- Email: glowtag@naver.com
- Business address: Room 810, Geumgang Livingstel, 7 Sindorim-ro, Guro-gu, Seoul, Republic of Korea
If a dispute cannot be resolved amicably, users may seek advice or dispute mediation from the relevant organizations.
Article 26. Governing law and jurisdiction
These Terms and use of the Store are governed by the laws of the Republic of Korea. Jurisdiction over litigation is determined by applicable law, including the Civil Procedure Act.
Any lawful agreement on jurisdiction applies only to the extent permitted by law and will not unfairly exclude statutory jurisdiction that takes the consumer's address into account.
Article 27. Effective date
These Terms originally took effect on June 22, 2026. The shipping, exchange, return and refund provisions reflect the policy update shown on this page. Revised provisions do not unfairly apply retroactively to existing transactions.
Business and return information
| Company | GLOW TAG |
|---|---|
| Representative | Yugyeong Im |
| Business registration number | 862-07-02986 |
| Mail-order business registration | 2026-Seoul Guro-1151 |
| Payment service provider | Domestic payments: KG Inicis / International payments: PayPal |
| Delivery provider | South Korea: Lotte Courier / International: Korea Post EMS |
| Return address | Room 810, Geumgang Livingstel, 7 Sindorim-ro, Guro-gu, Seoul, Republic of Korea |
