Customer Service

Choose your item, options and quantity, then order through your cart or Buy It Now. After payment, you can view your order details on the order tracking page.

Domestic payments are processed in Korean won (KRW) through KG Inicis. If you select international payment (PayPal) at checkout, payment is processed in Japanese yen (JPY) when JPY is selected as the site currency, and in US dollars (USD) otherwise. The storefront display currency may differ from the payment currency, so check the amount and currency shown before approving your PayPal payment. Virtual accounts and real-time bank transfers are available only when KRW is selected as the site currency.

Cancellation or changes may be possible before preparation begins. Once preparation or dispatch has started, cancellation may be difficult and the return process may apply after receipt.

Orders within South Korea are shipped via Lotte Courier. International orders are shipped via Korea Post EMS.

All domestic and international orders are dispatched within 1 business day after payment is confirmed. Weekends and public holidays are excluded. Delivery takes additional time after dispatch.

Estimated delivery is 2–3 business days after dispatch within South Korea and up to 14 business days internationally. Weekends and public holidays are excluded. Remote areas, customs clearance and local delivery conditions may require additional time.

International orders use a flat shipping fee based on the 1 kg rate for the destination country. The same fee applies even if the actual packed weight is below 1 kg.

Customers pay the full shipping fee for international orders below the free shipping threshold. Shipping is free when the order meets the threshold for its destination country.

Customers are responsible for all import duties, import taxes and local customs clearance fees incurred on international orders. These charges are not included in product prices or the listed shipping fees and may be charged separately.

Customers remain responsible for these charges even when an order qualifies for free shipping.

If an order is returned because of a customs refusal attributable to the customer, refusal of delivery or an incorrect address entered by the customer, the customer is responsible for the initial shipping fee, actual return shipping costs and other costs incurred for that reason.

Before issuing a refund, we will explain the reason and provide a breakdown of the costs. Outstanding costs payable by the customer will be deducted from the refund. Costs already paid or settled will not be deducted again.

Use your order number and the email address entered on the order form to view the delivery status on the order tracking page. This email address may differ from your PayPal login email. If a tracking number has been provided, check Lotte Courier for deliveries within South Korea or Korea Post EMS for international deliveries.

Please contact customer service if you discover a defect or damage after receiving your item.

Send your order number, a description of the issue, a photo of the whole item and close-up photos of the affected area. We will review the item’s condition and explain the refund process. If transit damage is suspected, we may also request photos of the shipping box and internal packaging.

Refunds are the standard resolution for defective or damaged items. Once the condition is confirmed, we may issue a refund without requiring a return. If a return is necessary for physical inspection, GLOW TAG will cover the associated return costs.

Keep the item and its packaging until the review is complete. Please do not return or dispose of them before receiving instructions from customer service.

If you receive an item different from the one you ordered, send your order number and photos of the item received to customer service.

Once the error is confirmed, we will resend the item you ordered at no additional cost, including the replacement shipping fee. If you prefer a refund or the item is out of stock and cannot be resent, we will explain the refund process.

We will confirm whether the incorrect item needs to be returned. GLOW TAG will cover the return costs if collection is necessary.

Customers pay return shipping costs for change-of-mind returns. The return shipping fee within South Korea is KRW 3,000. International returns are charged at the actual international return shipping cost.

For both domestic and international change-of-mind exchanges, return the item for a refund and place a new order. The new order is subject to the standard shipping policy for its destination.

Please contact customer service before sending the item back. We will provide the return address and shipping instructions.

The following common return request rules apply to domestic and international orders.

The receipt date is the date you actually received the item. We refer to tracking records to verify this date and will make further checks if the records differ from the actual receipt date.

The request deadline is assessed using the date you communicate your intention to return the item to customer service. It is not based on when the returned item reaches GLOW TAG or when customer service reads your message.

If applicable law provides a longer request period or additional consumer rights, that law applies. These common rules do not limit your statutory rights.

Refunds are based on the amount actually paid for the relevant item and are processed through the original payment method.

For PayPal payments, the amount eligible for refund is calculated based on the payment currency (USD or JPY) and amount originally approved for the order and is refunded through the original PayPal transaction. We do not calculate the refund by converting a reference price displayed in KRW or another currency at a new exchange rate. Ask your payment provider about its currency conversion and fee handling.

If a return is required, the refund is processed after the item is received and checked. If no return is required, the refund is processed once that resolution is confirmed. The time for the refund to appear may vary depending on the card issuer, bank or payment service.

This policy does not limit consumer rights protected by applicable law.

The following rules apply to domestic and international orders.

If you return an entire free-shipping order because you changed your mind, or a partial return reduces the remaining purchase amount below the free shipping threshold, the initial shipping fee will be deducted from your refund. You also pay return shipping costs.

The deduction uses the standard shipping fee for the destination disclosed when you placed the order and applies only once per order. An initial shipping fee already paid or settled will not be deducted again.

If the remaining purchase amount still meets the free shipping threshold after a partial return, no initial shipping fee is deducted. You pay only the return shipping costs.

These change-of-mind free-shipping cancellation and deduction rules do not apply to returns caused by defects, damage or incorrect items.

Returns may be restricted if use or mishandling by the customer damages the item or substantially reduces its value. Opening packaging to inspect the item does not automatically prevent a return. Statutory rights for defective or incorrect items remain protected.

GLOW TAG curates 925 silver jewelry and everyday accessories. Check each product’s detail page for its specific materials.

925 silver contains 92.5% silver, combined with other metals to improve durability. It retains silver’s characteristic shine and is used for everyday jewelry.

Reactions to metals vary by person. If you have experienced allergies, review the materials on the product page and choose carefully.

925 silver may naturally change color over time due to air, moisture, sweat or cosmetics. This is a natural characteristic of the material.

After wearing, gently wipe the item with a soft cloth and store it separately with minimal exposure to air and moisture. A separate resealable bag or pouch can help reduce tarnishing.

Contact with water, sweat, perfume, cosmetics or cleaning products can cause tarnishing or loss of shine. We recommend removing and storing your jewelry before showering, exercise or sleep.

Customer service is available on weekdays, 10:00–17:00 Korean Standard Time (KST).

We reply to inquiries in the order received during customer service hours.

For exchange, return or refund inquiries, email glowtag@naver.com.

Please include:

• Your order number and the name used for the order
• The product name and details of your inquiry
• Photos showing the item’s condition for defective, damaged or incorrect items

If photos alone are insufficient to assess the issue, we may request additional photos or a short video of the relevant part. We do not reject a request solely because you do not have an unboxing video.